Charter Cable

mind your b’s and K’s: the arcane art of measuring download speeds

May 2, 2012

I’ve just upgraded to the 30 MB/s internet plan at Charter cable (and added HBO so we can watch Game of Thrones), so here’s the obligatory speedtest results. It occurs to me that the units for download can be incredibly confusing. Charter advertises the download speed plan using units of Mbps. So, the question naturally [...]

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screwed again by Charter Cable?

April 5, 2011

ARGH. I renewed my service with Charter last fall, drawn in by the promise of $400 rebate if I renewed the “triple play” service of voice, data, and cable TV. Its been months without my rebate arriving so I sent in a query to the helpful (until now) email contact, having learned the utter futility [...]

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another chat with Charter Cable

March 2, 2011

I need to go through my statements to verify this. But it troubles me that the agent can give me wrong information about my account, requiring that I correct him with an actual copy of my latest bill. If I hadn’t insisted, I’d have been seriously misled.

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