As this is a geekblog, I might as well document my woes here in public. Here is the support ticket I filed with Netgear just now.
I purchased a WNDR3700 on 1/11/2011 – serial number 21840B550A390. I have registered the router on my.netgear.com.
this week the 5 Ghz wireless network stopped working entirely. I have updated to latest firmware, and also:
– the 5 Ghz blue light is on
– the settings on the configuration dashboard (192.168.1.1) indicate the 5Ghz network is active
– SSID for 5 Ghz is set to “broadcast SSID name: on”
– the 2.4 Ghz network works fine, computers connected can access internet
– computers attached to the router via ethernet also can also access the internet normally
however no device capable of 5Ghz is able to detect the 5Ghz SSID. the scanning software inSSIDer does not detect any 5Ghz network being broadcast either.
Logically, maybe the antenna or antenna amplifier has burned out, I can think of no other explanation in software for why 5Ghz is missing – the router itself is convinced that 5Ghz is indeed working, but it isnt. That suggests a hardware problem to me.
The router is only 2 1/2 years old and my previous Netgear routers are still going strong at my relatives’ homes after 5-6 years so this is very surprising. I am hoping Netgear support will not disappoint me.
It looks like other users have reported similar issues with the 2.4 Ghz network also mysteriously vanishing, which is why I think my diagnosis of a bad antenna is correct. To be honest I was never enamoured of the speed of this router to begin with, as my initial tests showed.
I am skeptical that Netgear will be willing to replace the unit but if they make some kind of gesture that will go a long way towards persuading me to buy a Netgear replacement. I’m not going to bother with a draft 11ac router, all I need is a solid 11abgn machine with some MIMO and I’ll be happy. Unless they make me a good deal, I am very tempted to ditch Netgear. For example, that ASUS RT-N66U “Dark Knight” got a nice review. External antennas, too!